FAQ's

How can I contact Zenith Haven?

You can email us at support@zenithhaven.com where our customer support team will be happy to help you with anything you need.

Do you ship worldwide?

Yeah.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order may be returned for a full refund upon receipt.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and payments via PayPal.

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sales seasons. We process orders Monday through Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take 2-4 weeks to arrive.

What happens if I don't receive my order?

If you do not receive your order within 30 days of shipment, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are in US dollars tax-free, which means that you may have to pay duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be collected once your order reaches its final destination, which will be determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For more details on charges, please contact your local customs office.

How can I return an item?

Please contact us at support@zenithhaven.com

What if the items I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing and/or defective. Include your order number, photos of the item(s) and all related references when you receive your package. We will do our best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after receiving the returned item or cancellation request. Please contact your card-issuing bank if you have questions about when the refund will be credited to your account. If you still haven't received your refund, do the following: Contact your bank or credit card company. It may take some time before the refund is credited to your account.